Return and Refund Policy
At SA'CUIR CANADA, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your suede leather shoes, we offer a hassle-free return and refund policy.
Eligibility for Returns:
- Items must be returned within 7 days from the date of delivery.
- Shoes must be unworn, unaltered, and in their original packaging.
- Proof of purchase (order confirmation email or receipt) must be provided.
How to Return:
- Contact Us: Email our customer service team at support@sacuir.in with your order number and reason for return.
- Prepare Your Package: Place the shoes in their original packaging and include the proof of purchase.
- Ship the Package: We will provide a return shipping label. Affix the label to your package and drop it off at the nearest shipping carrier location.
Refund Process:
- Once we receive and inspect your returned items, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 business days after receiving the returned items.
- You will receive a confirmation email once your refund has been processed.
Exchanges:
- If you wish to exchange your shoes for a different size or color, please follow the return process and place a new order for the desired item.
Non-Returnable Items:
- Items marked as final sale.
- Customized or personalized items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@sacuir.in with photos of the issue. We will provide a replacement or full refund, including shipping costs.